At KORVELLA SUPPLY LLC, we want customers to have a clear and straightforward return experience. This policy outlines the conditions and procedures for returning footwear and requesting refunds.
1. Return Window
Eligible products may be returned within 30 days of delivery.
To qualify for a return, products must be:
- Unworn and unused.
- In their original condition.
- Returned with original packaging and included accessories.
- Free from damage caused by customer use.
Products that have been worn outdoors, washed, altered, or damaged through customer use may not qualify for a return unless required by applicable law.
2. Non-Quality-Related Returns
If you change your mind, order the wrong size, or no longer need an item, you may request a return within the 30-day return window, provided the product meets the eligibility requirements.
For non-quality-related returns, the customer is responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable unless required by applicable law.
3. Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, if applicable.
After reviewing the information, we will provide instructions for the return or other appropriate resolution.
For confirmed quality-related issues or incorrect shipments, KORVELLA SUPPLY LLC will cover reasonable return shipping costs.
4. How to Request a Return
To initiate a return:
- Email support@korvellasupply.com within 30 days of delivery.
- Include your order number and the reason for your return.
- Wait for our team to review your request and provide return instructions.
- Pack the eligible item securely and send it to the return address provided by our support team.
Please do not send products back without first contacting us, as an unauthorized return may delay processing.
5. Return Inspection
Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.
Returns that do not satisfy the eligibility conditions may be declined, subject to applicable law.
We aim to complete the inspection within 3–5 business days of receiving the returned product.
6. Refund Processing
Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned product has been received and inspected.
The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
7. Exchanges
If you need a different size or product, please contact our support team to check availability and discuss the options.
Where exchanges are not available, you may request an eligible return and place a new order.
8. Order Cancellations
Cancellation requests may be submitted before an order has shipped.
Once an order has been shipped, it can no longer be canceled through our order cancellation process. Eligible products may instead be returned according to this policy.
9. Contact Us
For returns, exchanges, or refund inquiries, please contact:
KORVELLA SUPPLY LLC
402 Wigeon Way, Suisun City, CA 94585, USA
Phone: 4422366910
Email: support@korvellasupply.com