KORVELLA SUPPLY LLC respects your privacy and is committed to protecting the personal information you provide when visiting korvellasupply.com, placing an order, or contacting our customer support team.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Billing and shipping addresses
- Email address
- Phone number
- Order details and purchase history
Payment Information
Payments are processed through third-party payment providers. We do not store full payment card numbers or card verification codes (CVV) on our own servers.
Technical Information
When you visit our website, we may collect technical data such as your IP address, browser type, device information, operating system, and website usage information.
2. How We Use Your Information
We use collected information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Provide order confirmations and shipping updates.
- Respond to customer service requests.
- Process eligible returns and refunds.
- Maintain website functionality and security.
- Detect and prevent fraud.
- Comply with applicable legal obligations.
3. Payment Processing
We use third-party payment processors to facilitate secure transactions. Your payment information is handled according to the privacy and security practices of the applicable payment provider.
We do not retain full credit or debit card numbers or CVV codes on our own servers.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential site functions, remember shopping cart contents, improve browsing performance, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
5. Information Sharing
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment processors to complete transactions.
- Shipping carriers to deliver orders.
- Website hosting and technical service providers.
- Customer support and operational service providers.
- Legal authorities when required by applicable law.
We do not sell personal information in exchange for monetary compensation.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, and operational requirements.
Order and transaction records are generally retained for up to seven years after an order is completed, unless a longer retention period is required or permitted by law.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request information about how your personal information is used or disclosed.
- Opt out of certain types of data sharing or processing where applicable.
California Residents
California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
You may submit a privacy request, including a request to know, delete, or correct eligible personal information, by emailing support@korvellasupply.com.
You may also request that we do not sell or share your personal information. We do not sell personal information for monetary compensation.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it, subject to applicable legal requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions or requests, please contact:
KORVELLA SUPPLY LLC
402 Wigeon Way, Suisun City, CA 94585, USA
Phone: 4422366910
Email: support@korvellasupply.com