1. What products does KORVELLA SUPPLY LLC offer?
We offer footwear for a variety of occasions, including everyday wear, casual outings, and other activities. Please visit our product pages to explore our available styles.
2. Where do you ship?
We ship within the United States and to eligible international destinations. Available shipping options depend on your location.
3. How long does order processing take?
Orders generally require 1–3 business days for processing after payment confirmation.
4. How long does delivery take?
Estimated delivery is 5–10 business days for US orders and 10–20 business days for international orders after shipment. Actual delivery times may vary.
5. Can I track my order?
Yes. When tracking information is available, it will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear.
6. Can I cancel my order?
You may request cancellation before your order ships. Once it has shipped, cancellation may no longer be possible, but eligible products may be returned under our Return & Refund Policy.
7. What is your return policy?
Eligible products can be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition and packaging.
8. Who pays for return shipping?
Customers are responsible for return shipping costs for non-quality-related returns. For confirmed defective or incorrect products, we cover reasonable return shipping costs.
9. When will I receive my refund?
Approved refunds are generally processed within 3–5 business days after we receive and inspect the returned product. Your payment provider may require additional time to post the refund.
10. Do you offer international shipping?
Yes. We ship to selected international destinations. Customs duties, import taxes, and other applicable charges may be the customer’s responsibility.
11. How can I contact customer support?
You can reach our customer support team by email at support@korvellasupply.com or by phone at 4422366910.
Our usual response time is 1–2 business days, Monday through Friday.
12. Are purchases recurring or subscription-based?
No. All purchases from KORVELLA SUPPLY LLC are one-time transactions. We do not offer subscriptions, automatic renewals, or recurring charges.