KORVELLA SUPPLY LLC provides shipping services for customers in the United States and eligible international destinations. This policy explains our order processing times, shipping methods, delivery estimates, and related procedures.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing includes payment verification, order preparation, and packaging before shipment.
2. Shipping Destinations
We currently offer:
- Domestic shipping to eligible addresses within the United States.
- International shipping to selected countries and regions.
International delivery availability may depend on the destination, local import requirements, and carrier service coverage.
3. Shipping Methods
Depending on the destination and service availability, orders may be shipped through carriers such as:
- USPS
- UPS
- FedEx
- Other eligible international delivery partners
The available shipping methods and applicable costs will be displayed at checkout when available.
4. Estimated Delivery Times
Estimated delivery times begin after an order has been processed and shipped.
| Shipping destination | Estimated delivery time |
|---|---|
| United States | 5–10 business days |
| International destinations | 10–20 business days |
These estimates are provided for general guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, and other circumstances beyond our control.
5. Shipping Costs
Shipping charges, if applicable, are calculated and displayed at checkout based on the shipping destination, selected service, and order details.
Customers are responsible for reviewing the shipping information and total order cost before completing checkout.
6. Order Tracking
When tracking information is available, it will be provided through the order confirmation or shipping notification sent to the email address supplied at checkout.
Tracking updates may take some time to appear after a package has been handed to the carrier.
7. International Shipping and Customs
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Customs inspections and import procedures may cause delays that are outside our control.
Customers are responsible for ensuring that their shipping address and contact details are accurate and complete.
8. Shipping Delays
Delivery may be delayed by severe weather, carrier disruptions, customs processing, public holidays, incorrect addresses, or other unforeseen events.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can assist you.
9. Incorrect or Damaged Shipments
If you receive an incorrect or damaged product, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs when applicable. We will review the information and advise you on the next steps.
10. Contact Information
For shipping inquiries, please contact:
KORVELLA SUPPLY LLC
402 Wigeon Way, Suisun City, CA 94585, USA
Phone: 4422366910
Email: support@korvellasupply.com